Most of our airsoft guns are under warranty. For Classic Army, TM, Echo1, or any other name brands, please call support at 626-203-6962. For TM clones and JG (Jing Gong) products please call our tech support line at 626-579-2168.
Any free accessories that came with the gun such as straps and bb loaders are not under warranty. And of course, the warranty does not cover any physical damage from the result of play and wear and tear. For more information on what is covered in the warranty, please e-mail us at firstname.lastname@example.org.
We will happily accept returns/exchanges within 7 working days from time you receive the product(s). After 7 working days, no returns/exchanges will be processed. In addition, with any cancellation or return, we will charge a 15% restocking fee, and the shipping cost will not be refunded. If there is a problem with the product, please email us for an RMA number and further directions. Items must be returned in the original packaging.